Digital transformation squared or even cubed

Source: bcg.com

Glad to see that the so-called “Digital Transformation” is becoming something like mainstream. More and more companies realize that they urgently need to adapt to the new reality. It also shows that they start to understand how crucial true customer centricity has become.

So far, so good. Here comes the problem: While many companies are busy with their transformations the world has changed again. It is time to move to “Digital Transformation squared” or even to “Digital Transformation cubed.”

In all of my previous companies we were discussing things like the following:

  • We need to scale agile
  • Our platform is a monolith
  • The dependencies kill us
  • We need to create BI insights closer to the customers/business
  • We need seamless end-to-end customer experience
  • What is the role of Marketing if everything becomes “digital”?
  • Etc. Etc.

While those are busy with catching up with basics, there might be a missed opportunity to leapfrog the competition by addressing the “digital squared” possibilities. I am not saying this is easy. But this is the moment where you need to consider anticipating as much as you can even though you are busy with the current challenges. This is the starting point for serious discussions around

(Product) strategy – (Agile) ways of working – Product delivery

Don’t fool yourself and beware of the race between the hare and the tortoise to succeed…

Starting 2018 as self-employed

On Monday a new year will start. After having learned a lot of things during the last years and being more than ever convinced that customer & business focused product management are vital to the long-term success of technology-driven companies, I am offering my passion and skills to interested companies.

I am open to having this journey end with a long-term exciting position in a company that values this approach and creates the right environment to succeed.

I am looking forward to sharing my insights and experiences here on my blog. And am also looking forward to some energizing & inspiring discussions.

May the journey begin…

 

Consumers aren’t happy with the status quo in Gaming

Yesterday I stumbled upon a blog post on EGR. More specifically please read this:

The core gambling products are relatively unchanged from those offered a century ago so it’s easy to understand why operators are usually resistant to change. But this year we’ve seen rising evidence that consumers are hungry for new products, and that the current way of doing things may not be the best approach.

From a new generation of online casino firms changing what an online casino experience needs to be to Sky Bet changing the very nature of the consumer sports betting offering to PokerStars attempting to reinvent online poker this year has seen no shortage of indicators of what comes next. Sky Bet’s sports betting offering is now led by the RequestABet product it helped bring to market, with more traditional betting markets often side-lined and placed below the scroll.

Mobile is, of course, a major part of this change and products designed not just for the smaller screen and touch navigation but for the new consumer mindset that comes with it will continue to provide growth opportunities for the bold. While the old way of doing things will continue to dominate, and continue to be profitable in the short-term, there is a sense that even more radical approaches may prove a breakthrough in the coming 2-3 years.

It is amazing to what extent the Gaming industry has been able to maintain the status quo. Now the big question is: Who is going to drive the next wave of change? What will build the competitive advantage over others? And this will most likely not be adding more marketing bucks and throwing more bonus money at players.

Someone I spoke to during the last days said it is all about the “people platform” and much less about the technical platform. The ability to tap into customer insight systematically and build relevant products & services fastest will make a difference. And this will need the right people platform. The good thing about this is that it is sustainable. If your organization has learned and keeps learning, the probability that you are going to belong to the winners is increasing massively.

Is your organization up to it?

 

Four years later – still the very same (digital) challenges

Yes, I am resuming my blogging activities now. And yes, I am having a lot of conversations with lots of different people due to my new situation.

But what strikes me most: Immersing myself in my own thinking and perception of a couple of years ago, I am realizing that there hasn’t been so much progress since 2013/2014.

Back then, it was difficult to find top-level executives who would feel the urgency to create more value more systematically for their customers. Also, it would be hard to find product development organizations who have understood how agile, product discoveries etc. etc. work.

And today? Still not that different. Where are the disruptors who are winning market share because they have built superior ways of working based on an employee empowerment, trust & appreciation culture? How can it be that there aren’t more north stars showing us the way?

And don’t get me wrong: To me, this is just a question about when and not about if it will happen. IMHO I think there are four reasons for this:

  1. Lack of sense of urgency. Especially in industries where there is still no competitor up for it, there is no need for change. Only the opportunity is a missed one. As an example, I am thinking of XING & LinkedIn in the social networking space.
  2. Lip service. Many companies pretend they are all about customer value. But they have not yet understood how radical they will really need to change in order to really build customer value. There are many examples out there.
  3. Functional silos. It is still about Marketing vs. Product vs. Commercial etc. etc.
  4. Command and control ways of working. Many companies are still stuck in the early industrial age. Here it matters to control and the employees are more or less seen as “machines”. The reflex of the CEO in times of uncertainty is to exercise even more control over his/her company.

To understand the impact of what is coming up you simply need to listen to the more savvy employees. They are less and less willing to accept a tayloristic worldview. This manifests in increasing employee turnover. And this creates a sense of urgency.

But organizations behave like organisms under a virus attack. They defend the system and make sure the virus is eliminated before it can do too much harm. I have seen a couple of talented individuals being “spat out” like that without having had any major impact on their organizations.

What if the attack were a friendly one? If it were the opportunity to build a competitive advantage over those who have defended the attack? Think about it!

 

Becoming a “corporate catalyst” or a “garage based entrepreneur stocked with amazing tools”

In the context of my Executive MBA master thesis, I have read the HBR article “The New Corporate Garage” from September 2012. Explaining the four eras of innovation, I realized that the fourth era is perfectly applicable to want I strongly believe in.

My favorite quote of the article:

“Indeed, they empathize with the stereotypical garage-based entrepreneur. Their garage just happens to be stocked with amazing tools.”  (p. 52)

My passion comes from building products that “customers love” (Marty Cagan) combined with EMBA enabled amazing corporate tools. Looking forward to the challenges on my path forward…

Bridging the gap between the CxO Suite & Product Development

A challenging role for Chief Digital Officers

Three steps towards successful digital transformation

To successfully respond to the (digital) challenges, there are three simple steps: Have a clear picture on where to go, understand the current situation of your business and ensure the transformation.

The challenge

Having a clear picture of the future is all about understanding what products will be successful looking forward. Already now it is clear that those products will be based on user interactions (“big data”, “social”, “sensored” context, etc.) and therefore will have to be very close to the behavior and needs of customers. The ways how companies will deliver services to their customers will be increasingly digitally driven. Even the pretty much innovative CVS Extra Care only gives an indication on what will be possible in the future. (So far) other companies like LinkedIn or XING are purely digital. XING have started with the vision to manage your professional network digitally and have become very successful with this. Starting from real life groups, its services have evolved into virtual ones. At the same time, XING isn’t limited to online networking only. It is all about a seamless integration of both worlds – with focus on building superior solutions and services for customers.

How to address the challenge

In other words, there is a strong need for a concrete product vision and strategy. If a CDO is not a strong Product Manager, he/she won´t be able to come up with it. And yet this won´t be enough. This strategy needs to be embedded into an overarching corporate strategy – and the entire CxO suite is responsible for that. The CDO needs to apply state of the art Design Thinking tools. The CEO might be that strong Product Manager, in this case a CDO might not be necessary. But how many CEOs of larger companies are good at defining a product vision and a product strategy? And even if they are, a CDO might be a good facilitator of the CxO suite discussions on behalf of the CEO. There is a successful role model for that already: supply chain management. A Supply Chain Manager doesn´t necessarily make the final decisions but is having the whole value chain in mind and facilitates the process. This person makes sure, all decisions are aligned to the supply chain strategy. The CDO needs to do the same: ensuring all decisions are in line with the product strategy of the company.

Understanding the current situation seems to be obvious, but isn’t trivial. The biggest challenge will be to “make the boat leave the harbor” and not to think too incrementally. A CDO will have to be the tireless warner to be more bold while acknowledging reality (e.g. business modeling, the skills available, the time it will take etc.).

Last, the transformation needs to happen in reasonable steps to get to the clear product vision of the CDO. The biggest risk that the steps are mixed up with the final vision. Even the CVS Extra Card is just a first step towards a vision. What will come next? There should be ONE answer, and then it can be broken down into the responsibility areas of the functional experts.

Benefit for companies

The CDO must pave the path into the (digital) future. As Product Manager she/he needs to come up with answers. Building the right products will be decisive for the (digital) future of companies.

Serial thinking doesn´t do the job anymore

Being inspired by the lecture of “A whole new mind” by Daniel H. Pink I am realizing why modern product management will really make the difference. Having just started a new consultancy project for a large scale company, I am experiencing a high level of complexity. And how I am reacting to it today as opposed to a couple of years ago.

Serial

Before, I was trying to control the way I was getting on boarded to a new position in the sense of taking notes, collecting to-dos, approaching the complexity etc. etc. As a strong left brainer I was really trying to embrace the structure in a “scientific” way. Very rational, recalling where I had jotted down the necessary information (I am blessed with a kind of photographic memory), always busy, always down to the facts. What was the result?: I missed important points. Such as empathy for customers. Or the openness to really relevant information.

Now, things seem to have changed for me.

Holistic

It feels more like a mosaic that comes to life step by step. All over the place. And: boy, relax. It´s ok. An analogy is coming into my mind: there are two ways of painting a picture. One is nitty-gritty step by step. Form after form. The other is more generous. A stroke of the brush here, a stroke of the brush there. Only slowly the picture comes to life.  As if by an invisible hand. Now think of the observers in the two scenarios. In the first scenario they are feeling assured that something of value is being manufactured. They can even estimate how long it will take and how it will look like. This is the complete opposite of the second scenario. Only very late there is confidence that something meaningful is coming out of the exercise.

What are the two biggest challenges when painting holistically?: first the observers (let´s name them “managers” and “stakeholders”) and second the uncertainty that is in yourself (let´s name that “missing roadmap” or “missing PRD”). Big things only can be created if right and left brain thinking come together. Serial and holistic thinking will do the job.

In that sense: Product Managers, brave the gap!

Five maturity levels of product management in your organization – where do you stand?

prodmaturity

Having learned about maturity levels of supply chain management in organizations during our lectures @HEC, I thought it might be interesting to assess the maturity levels of product management.

  1. The lowest level can be simply described as “Absence of Product Management”. This means, in that company there is not even the function product management. Please keep in mind that we are not talking about product management in a marketing context. We are defining product management as defining and building digital products for customers.
  2. The second lowest level can be described as “Alibi Product Management”. In this type of organization there is at least one Product Manager. But the person is not working as a state of the art Product Manager, but much more as a project manager or coordinator. His/her responsibilities don´t include understanding the needs of users and defining the roadmap of the IT teams. The Product Manager in this organization is of low skill level and is typically driven by decisions of executives and/or shareholders.
  3. Tactical Product Management” is the maturity level or organizations who have installed product management on a tactical level. The responsibility remains with the upper organizational levels of the company, but the Product Managers are enabled to steer product development on a daily basis. A typical characteristic of this type of company would be that the Product Manager has to ask for approval before launching features and for his/her product roadmap from people who are not Product Managers.
  4. Organizations who have established product management on executive level can be named “CPO level Product Management”. Here, the most senior Product Manager is reporting into the CEO and is member of the management team. Product Managers in these organizations are having a sponsor on the highest management level and an enabled product management organization. Please note that having a CPO might be possible without being on this maturity level. Sometimes the job title “CPO” is misleading. Criteria must be an enabled product management organization as described in the three lower levels above.
  5. The most mature level is “Strategic Product Management”. Organizations of this type have a clear product vision and product strategy that have been defined by a Product Manager based on e.g. Design Thinking. A product management organization is supporting the Product Manager on Executive level to deliver products customers will love. The CDO/CPO/VP Product will support the CEO and the CXO suite to align towards this vision and will have major influence on the direction of the company.

Most companies I have seen or I have had interviews with during the last months are on levels 2. and 3. Very few seem to understand the need to establish the product function on CXO level and to see product management as strategic discipline. In the light of the upcoming digital challenges and increasingly changing customer behaviors I consider this as reckless. Without a sufficiently skilled Product Manager on the top of your organization you will fail.